Orlando based Airtran named best airline
April 5, 2011, 5:21 am
In the latest Airline Quality Rating report Orlando based airline Airtran prevailed with a score of 0.48. It again lead the airline industry in mishandled baggage rate, dropping to 1.63 per 1,000 passengers in 2010, from 1.67 per 1,000 passengers in 2009. The Airline Quality Rating of the top 18 airlines is a joint research project funded as part of faculty research activities at Purdue University and Wichita State University. It is based categories such as on-time performance, denied boardings, mishandled baggage and overall customer complaints.